To learn more about your airline’s procedures and requirements for mobility devices, please visit your airline’s website or call their reservation desk.įor wheelchair service or blind assists please contact your airline in advance if you are traveling otherwise, use any of the white courtesy phones located throughout the terminal to contact an airport operator for assistance from 6 a.m. Policies vary from airline to airline regarding mobility devices in general. Ask your airline about the aisle width before confirming reservations, if you are concerned about the wheelchair transfer process from the gate onto the aircraft. Some aisle width spaces can be fairly narrow and difficult to navigate with an airline’s onboard wheelchair. The width of aisle space varies from aircraft to aircraft. If not, the airline can provide you with their wheelchair service. They’ll let you know if you will have sufficient time in your connecting city. Your airline will provide a wheelchair and wheelchair aid to assist you to your gate, if needed.Īdvise your airline in advance if you wish to use your mobility device in your connecting city. If cabin storage is not available, airlines will typically allow you to check your wheelchair as baggage at either the ticket counter or the departure gate. If space is available, many airlines will allow folding wheelchairs to be stowed in the cabin on a first-ask, first-serve basis. If this is the case, you may not be able to fly with your mobility device. Some mobility devices have batteries that can only be accessed by a technician.Before arriving at the airport, it is best if you can educate yourself on how to gain access to the battery compartment and bring a specialized tool, if needed.Please let the airline staff know your wheelchair’s (or other mobility device’s) specific battery type, and identify the battery as either spillable or non-spillable so that airline staff can adhere to federal “dangerous goods” handling procedures.Identify battery type and know how to access it, if your mobility device is battery-powered (If you have questions regarding permitted carry-on tools, please contact the Transportation Security Administration at 1-86.) Although not required, it’s very helpful to airline staff if you attach a copy of assembly/disassembly instructions to your wheelchair (or other mobility device) and, if needed, bring specialized tools with you when traveling.Arrive at your departure gate at least one hour prior to your scheduled departure.Īttach instructions to your wheelchair if assembly/disassembly is needed.Although not required, it is recommended that you check in at your airline ticket counter at least 2 hours in advance and,.When checking in for your flight on the day of departure, confirm all of the above information with an airline agent.Īllow Extra Time when traveling with a battery-powered/electric wheelchair, cart, or scooter: Whether or not you will be checking your mobility device at the ticket counter, or at the departure gate.Whether or not you can ascend and descend stairs without assistance.Whether or not you are non-ambulatory, and will need an onboard wheelchair to reach your seat when boarding or deplaning the aircraft.Whether or not your mobility device will require assembly/disassembly.Please note that Segway mobility devices are not authorized to be stored on most carriers.When making your airline reservations, advise your airline of the following information: If you are a passenger with a disability and you will be traveling with your mobility device, here are a few suggestions to make your airport experience trouble-free and more enjoyable. Traveling With Your Own Wheelchair or Other Mobility Device You can also utilize the TSA Cares program for assistance during the security screening process. Need additional support? We recommend coordinating directly with your airline, which has a variety of support services in place. Trained dog therapy teams can be found in a variety of locations throughout the airport. Overseen by DoveLewis, the PDX dog therapy program works to provide calm and comfort to PDX travelers. We know travel can be stressful for many. Lanyards will also be available a minimum of 14 days’ advance notice of future travel by contacting the Autism Society of Oregon by e-mail: Dogs at PDX. Lanyards are available at the following locations: It is recognized in a growing number of airports, both in the U.S. PDX has launched program offering the Hidden Disabilities Sunflower lanyard to passengers with hidden disabilities such as autism, PTSD, or hearing loss.įirst pioneered at Gatwick International Airport in London, the Sunflower lanyard communicates that passengers wearing it may need extra help while traveling.
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